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<p class="full-band__text--long-form">Welcome to the ConvertKit Community! Our community serves to connect creators with each other, celebrate wins, get answers to questions, and learn more about email marketing in a safe space. Be sure to read through these guidelines so we can work together to maintain a friendly and supportive community all around.</p>
<p class="full-band__text--long-form">Here we go!</p>
<h2 class="full-band__heading">I have a question about my account, a bug, or another issue. Is this the place?</h2>
<p class="full-band__text--long-form">For any account specific questions or concerns, <a href="https://convertkit.com/support">you&#8217;ll want to reach out to our Customer Success team directly</a>. While you might see some of those same people in our community, you&#8217;re better off submitting a ticket for account related issues so we can dig in further.</p>
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<h2 class="full-band__heading">What kinds of conversations happen here?</h2>
<p class="full-band__text--long-form">Everything related to email marketing + ConvertKit related functionality that&#8217;s not specific to your account. This could look like:</p>
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<li class="full-band__text--long-form">Sharing how you&#8217;re growing your email list</li>
<li class="full-band__text--long-form">Asking for strategies, feedback, or advice on a particular project</li>
<li class="full-band__text--long-form">Clarifying how a ConvertKit feature might work</li>
<li class="full-band__text--long-form">Checking in with others using the same integrations you use</li>
<li class="full-band__text--long-form">Learn more about how others are approaching email marketing</li>
<li class="full-band__text--long-form">Connect with other creators and collaborate</li>
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<h2 class="full-band__heading">Someone posted something that&#8217;s offensive and/or rude. What do I do?</h2>
<p class="full-band__text--long-form">Let us know as soon as you can! You can reach out to any of our moderators, and we&#8217;ll take care of it right away.</p>
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<h2 class="full-band__heading">How do I know what&#8217;s safe to post?</h2>
<p class="full-band__text--long-form">Great question. We ask that you treat each other with respect. We reserve the right to delete posts that contain:</p>
<ul>
<li class="full-band__text--long-form">Rude or offensive comments</li>
<li class="full-band__text--long-form">Nudity or graphic content</li>
<li class="full-band__text--long-form">Spam or &#8220;trolling&#8221; posts/comments</li>
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<p>Basically, be cool. Be supportive and helpful, speak to others the way you want to be spoken to, remember that typed out words don&#8217;t carry tone or inflection with them so it&#8217;s important to consider how something could be read, and, most importantly, keep in mind that there&#8217;s a human being on the other side of the computer screen.</p>
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<p class="full-band__text--long-form">We do reserve the right to ban any members who have repeatedly made posts or comments that we deem offensive, rude, or go against these guidelines.</p>
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<h2 class="full-band__heading">I still have questions. Where do I send those?</h2>
<p class="full-band__text--long-form">Send an email to <strong>help@convertkit.com</strong>. We&#8217;re more than happy to answer any additional questions you might have.</p>
<h2 class="full-band__heading">Okay. I&#8217;m ready to join. How do I do that again?</h2>
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<p>Click right here:</p>
<p><center><a class="btn btn-lg btn-primary" href="https://community.convertkit.com">Join the Community!</a></center></p>


Community Guidelines