Welcome to the ConvertKit Community! Our community serves to connect creators with each other, celebrate wins, get answers to questions, and learn more about email marketing in a safe space. Be sure to read through these guidelines so we can work together to maintain a friendly and supportive community all around.

Here we go!

I have a question about my account, a bug, or another issue. Is this the place?

For any account specific questions or concerns, you'll want to reach out to our Customer Success team directly. While you might see some of those same people in our community, you're better off submitting a ticket for account related issues so we can dig in further.

What kinds of conversations happen here?

Everything related to email marketing + ConvertKit related functionality that's not specific to your account. This could look like:

  • Sharing how you're growing your email list
  • Asking for strategies, feedback, or advice on a particular project
  • Clarifying how a ConvertKit feature might work
  • Checking in with others using the same integrations you use
  • Learn more about how others are approaching email marketing
  • Connect with other creators and collaborate

Someone posted something that's offensive and/or rude. What do I do?

Let us know as soon as you can! You can reach out to any of our moderators, and we'll take care of it right away.

How do I know what's safe to post?

Great question. We ask that you treat each other with respect. We reserve the right to delete posts that contain:

  • Rude or offensive comments
  • Nudity or graphic content
  • Spam or “trolling” posts/comments

Basically, be cool. Be supportive and helpful, speak to others the way you want to be spoken to, remember that typed out words don't carry tone or inflection with them so it's important to consider how something could be read, and, most importantly, keep in mind that there's a human being on the other side of the computer screen.

We do reserve the right to ban any members who have repeatedly made posts or comments that we deem offensive, rude, or go against these guidelines.

I still have questions. Where do I send those?

Send an email to help@convertkit.com. We're more than happy to answer any additional questions you might have.

Okay. I'm ready to join. How do I do that again?

Click right here:

Join the Community!