Welcome to the ConvertKit Community! Our community serves to connect creators with each other, celebrate wins, get answers to questions, and learn more about email marketing in a safe space. Be sure to read through these guidelines so we can work together to maintain a friendly and supportive community all around.
Here we go!
For any account specific questions or concerns, you'll want to reach out to our Customer Success team directly. While you might see some of those same people in our community, you're better off submitting a ticket for account related issues so we can dig in further.
Everything related to email marketing + ConvertKit related functionality that's not specific to your account. This could look like:
Let us know as soon as you can! You can reach out to any of our moderators, and we'll take care of it right away.
Great question. We ask that you treat each other with respect. We reserve the right to delete posts that contain:
Basically, be cool. Be supportive and helpful, speak to others the way you want to be spoken to, remember that typed out words don't carry tone or inflection with them so it's important to consider how something could be read, and, most importantly, keep in mind that there's a human being on the other side of the computer screen.
We do reserve the right to ban any members who have repeatedly made posts or comments that we deem offensive, rude, or go against these guidelines.
Send an email to help@convertkit.com. We're more than happy to answer any additional questions you might have.
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