How We Work

Back to the Handbook

How We Work

Thursday Meetings – Our weekly all-team meetings are a very important part of how we communicate and stay connected as a team. We try to tackle important topics at each meeting and have robust discussion as a group. We’ve talked about things like pay and benefits at ConvertKit, work-life balance, product roadmap, and strategic priorities.

Remote Work – ConvertKit is a remote first company. Meaning that even if we have an office, everyone is welcome to work from their home or while traveling. Wherever you choose to work, we expect you to have fast and reliable internet and a quiet environment (as needed) that allows you to do focused work and take calls. Coffee shops can be great options to be around others and get out of the house, and we encourage you to take into account your schedule for the day – if you’re going to be doing calls with customers or other team members, then opting for a quiet coffee shop or other quiet environment is better.

Our expectation is that during the week you are focused on your work and supporting your team. If you need to step out for a doctor appointment or a family event, (for an hour or two) that’s fine. Be sure to communicate with your team and manager in advance so you don’t confuse your team or leave them short-handed.

Because each team has set meeting times, you need to work from a timezone (or during hours) where you can easily make our all team meeting at noon Eastern every Thursday and any other meetings your team has.

Traveling Expectations – If you choose to travel for fun while working, make sure you have a plan for solid wifi and a quiet work environment. This is especially important if you are on calls with customers or leading team meetings.

Make sure that your output and work quality is on par with when you are in your ideal home office. If that’s not possible, just take vacation time. You’ve earned it!

Flex Time – You have the freedom to set your own schedule with the expectation that you communicate that to others. If you will be out for 5 or more hours of your normal schedule in a day, in lieu of trying to make that up, we ask that you record vacation time (or other time off, if applicable). This prevents burnout and it’s what your time off benefits are for.

1:1s – Since, we’re remote, we encourage you to set up 1:1 calls with other team members to catch up and get to know each other. These are great opportunities to build trust since we aren’t all together in an office.

If you aren’t sure what to talk about here are a few suggestions:

What’s their backstory?

How did they first hear about ConvertKit and join the team?

What is most challenging about their job?

What has surprised them the most about their time here?

What’s their personality type from 16 personalities?

Supporting Our Customers – Our number one focus is helping creators – our customers – earn a living. This is true if you work directly with our customers, write code for the features our customers use every day, or support fellow team members at ConvertKit. Everyone at ConvertKit should be ready to jump out of your day-to-day work from time to time to help us resolve urgent customer and product issues in support of our customers.

Tools We Use – Here are some of the tools and apps that we use on a daily basis:

  • Gmail
  • Intercom
  • Justworks
  • Basecamp
  • Stripe
  • WordPress
  • Slack
  • Zoom
  • 15Five
  • TSheets
  • GetGuru

Leveling up Your Skills – Software startups are constantly changing and so each team member needs to be continually learning and leveling up. Our expectation is that you spend time reading, learning, and becoming more proficient.

One way we can do this is by matching every hour you put in outside of work by giving you time during your work week. For example, if you take an hour outside of work to learn CSS, you can use an hour during your next week at work to learn CSS. Speak with your manager if your time trade offs exceed four hours a week.

Work/Life Balance – We don’t measure success in your role based on the number of hours you put in. Find the balance that works best for you and discuss it with your team to make sure the schedule works.

Focus on output and effectiveness. That matters more than the number of hours that you put in.

We push hard, so take a vacation when you feel yourself getting close to burnout. That’s what it’s there for! Our goal is for 40-hour work weeks. In crunch times that’s not always possible, but it’s important to set reasonable hours.

Next: Unique to ConvertKit

The future belongs to creators

ConvertKit helps creators like you take their projects from idea to reality. It's never been easier to build an audience and grow a business. And you can do it all for free.

Launch your next project