Employment at Will – Employment at ConvertKit is on an at-will basis with both team members and ConvertKit retaining the right to terminate the employment relationship at any time and for any reason. Nothing in this Handbook creates a contract or promises specific treatment in specific circumstances.
Work Environment – We are committed to providing a safe and inclusive work environment for all team members which is free from harassment (including sexual harassment) and discrimination. We encourage anyone with a complaint to bring it to HR or any manager’s attention immediately. We’ll do an investigation and take necessary steps including up to dismissal if appropriate to ensure the work environment is safe and inclusive. An important part of any inquiry is working with the reporter or victim to get their input. They will have the option to be involved in decisions about the investigation process, and in decisions about consequences and restoration for the offender. However the decision-making power and responsibility will rest with relevant leadership after they have gotten input from all affected parties. We will always seek an outcome where everyone feels safe and comfortable going forward in their work environment. We value and work to promote an inclusive and diverse culture. We need and want the input of everyone on our team in order to make this a consistent reality.
We define sexual harassment as “conduct that is sexual in nature that has the purpose or effect of substantially interfering with an individual’s work performance or creating an intimidating, hostile, or offensive work environment.” We’ve further clarified the minimum consequences of misconduct falling under sexual harassment.
Hostile work environment is “conduct that is intentional, severe, recurring and/or pervasive and interferes with a team member’s ability to perform his/her job.” Hostile is “speech or conduct that is intimidating, offensive, abusive and/or otherwise offensive, going beyond rudeness or casual joking.”
Drug and Alcohol Use – We do not allow drug use (regardless of whether it’s legal in a particular state) at company events unless there is a prescription from a doctor. While we do allow alcohol at company events, we expect everyone to know their own limits and act responsibly. The expectations of being respectful and contributing toward a safe and inclusive work environment do not change. Not following this will result in a verbal and written warning with the possibility of dismissal depending on the severity of the act.
Weapons – We do not allow weapons (whether real or fake) at company events including team retreats and Craft + Commerce. This includes knives, guns, or other dangerous items that could harm another person. An exception to this would be paintballing as a team activity, food prep and/or first aid. If you are found to have a weapon at a company event, the minimum consequence is that you will be sent home from the event.
Injuries and Illness – Report any work-related injury or work-related illness to the Ops team immediately.
Exempt-Non-Exempt – We classify employees as exempt or non-exempt for overtime eligibility and other purposes. This is determined by hitting a minimum salary threshold, being paid a salary, and job duties falling under a specified exemption.
Exempt means you are not required to track hours and are not paid overtime. Non-exempt means you are required to track hours & be paid overtime for anything over 40 working hours in a work week.
Overtime Pay – Non-exempt employees are eligible for overtime pay for hours worked over 40 in a workweek. Our work week starts at 12:01 am on Monday and ends at midnight on Sunday. Paid time off doesn’t count as hours worked.
Travel to and from work events counts as work time and time at a conference (except conference meals, free time, or other optional events/parties don’t count) toward work time unless you’re working during those times.
Paydays – Core team members get paid on a semi-monthly basis. The 15th and the last day of every month.
Contractor Guidelines – Any contractor we work with is required to sign a contract and confidentiality agreement prior to work commencing. This contract outlines the work they do for us as well as assigns the copyright on that work to ConvertKit. We pay contractors on the 1st and 15th of each month. They’re required to send in a pdf invoice, along with their W-9. We pay all contractor invoices via bill.com (direct deposit) unless an exception is approved ahead of time with the Ops team.
Jury Duty – Because state laws around jury duty vary, we've made a simple process to make sure you're covered without using vacation time.Simply let your team know as soon as you get your summons, so your team has a heads up that you may be out and can plan accordingly.
Steps to taking leave for jury duty:
If you get summoned to serve on a case that lasts longer than 2 weeks, please coordinate with the ops team on how that will work.
Hiring Process – We use an applicant tracking system to manage candidate profiles, interview feedback, and our hiring process. Our hiring process usually includes a phone screen, skills assessment, technical interview, and culture contribution interview. The Ops team reviews all offer letters before they are sent. We also detailed our hiring process to help eliminate bias and encourage applicants from all backgrounds to apply. We realize that some folks only interaction with ConvertKit will be as a candidate in our hiring process, because of that, we try to create a positive experience for each person by sharing clear expectations and kind but clear feedback in all of our messages.
Performance Evaluation – A documented job performance evaluation is done with your manager and you at least every six months. Evaluations are done through 15Five and include a self-evaluation, manager evaluation, and then a conversation where you both talk through your performance and reviews together. Feel free to ask how you are doing or for a more formal performance evaluation at any time.
Disciplinary Process – Fortunately, issues with team members are really rare. If something were to come up, our process is straightforward, though dependent on circumstances.
This is not a progressive process, we can start at any step, skip steps, or go straight to dismissal – at our discretion.
We’ll communicate how you are doing in your role so there aren’t any surprises.
Benchmarking Salaries – In 2018 we implemented standardized salaries which means each job has 4-6 levels and each level has a set salary. These salaries are based off of Radford data that we pull during Q4 of every year. The Ops team adjusts and finalizes the salary amounts using the 60the percentiles for national averages, tier two city averages, and tech industry standards to reach the final salary figures for every role.
Raises – Raises are not required or the norm since we’ve implemented standardized salaries. Once you’ve hit the benchmarked salary for your role, the only way to receive a raise is to move up a level in your role or if standardized salaries were re-evaluated and increased.
Promotions & Title Changes – Because we have such a flat company structure at ConvertKit, we don’t place a lot of value in titles. That means wherever you are in the company – regardless of title – we expect you to set your own goals and effectively manage your own projects and time. That said there are lots of opportunities for growth and new roles at ConvertKit. We encourage you to start working towards the promotion/role you want to be in by demonstrating you want the role in lieu of waiting for something to open up someday.
Company Credit Cards – All US core team members are given a company credit card for all work-related expenses. We expect team members to use this whenever possible for company-related charges. (If for some reason, you aren’t able to, you can charge something to your personal card and submit it for reimbursement.) This can be used for travel (retreats, conferences, etc), equipment purchases, and other needs. We expect everyone to be responsible with the company’s money, and to be prompt in uploading receipts and include all pertinent information so it’s easy to categorize expenses.
For core team members without a credit card, you can submit work-related purchases made on your personal card for reimbursement or coordinate with someone with a card to make a purchase on your behalf.
Expense Reporting – All US core team members have company credit cards and are expected to upload their receipts with notes about the expense in a timely manner. This is super easy through the Receipts Manager app that we use.
This is also a privilege and if you aren’t using it responsibly (uploading receipts timely with accurate notes), you may lose the ability to have a company card.
Reimbursements – If there is ever an expense that couldn’t go on a company card it can be submitted to firstname.lastname@example.org. All you need to include is a copy of the receipt, a brief description for what it was for, and the total reimbursement amount.