Why do emails bounce?

Podcasts Deliverability

So often we view emails as a one-way conversation. In reality, there are plenty of complicated mechanics that go on behind-the-scenes between both sender and the receiving server. But what really goes on when an email bounces? Is it the fault of the ESP? Should we clean our lists of every email address that bounces?

Like everything with deliverability, finding the why behind your email bounce rarely leads to a simple and clear-cut resolution.

In this episode, Alyssa and Melissa explain the technical blueprint of a bounce, common reasons for the dreaded deferral, and a few best practices for stopping bounces before they begin.

how to avoid bounces



(16:10) “Anytime you’re collecting subscribers, ask yourself: ‘Are these people here because they want to receive my emails?’ If the answer is no, don’t send them emails.” ~ @alyssa_dulin

Main Takeaways

  • [09:52] When it comes to bounces, there are hard bounces and soft bounces. Hard bounces are a bit more permanent. If you see a high number of bounces all at once, that’s a sign that something deeper is going on with your email deliverability.
  • [11:53] Don’t delete your bounced subscribers because that makes it much harder to diagnose the problem.
  • [13:03] When you send to a list that results in high bounces often and you’re not addressing those bounces, it can cause deliverability issues.
  • [14:08] If you have a high bounce rate, look for why people are providing incorrect email addresses. Maybe you have an email collection system that’s frustratingly impossible to exit out of. Or collecting emails with pen and paper, for example, always causes human errors.
  • [23:17] If you add a DMARC record, make sure your email is passing!


Try ConvertKit's deliverability in action

It's now free to use ConvertKit with an audience of 1,000 subscribers or less! Start building your audience and reaching their inboxes: convertkit.com/pricing.

Stay in touch

To receive email notifications when new episodes of Deliverability Defined are available, or to submit topic suggestions, sign up to our email list.

Take the next step on your creator journey

Enter your email to get the free I Am A Creator printable pack, featuring inspiring digital wallpapers for your desktop and phone and a printable journal sheet to help you get started or unstuck on your creative dreams. Your story could be next. And it’s what you do next that makes all the difference.

Alyssa Dulin

Alyssa is a Deliverability Lead located in Nashville, TN. She loves helping senders reach the inbox of their subscribers. Outside of work, Alyssa enjoys traveling, indoor cycling, and spending time with family.

The future belongs to creators

ConvertKit helps creators like you take their projects from idea to reality. It's never been easier to build an audience and grow a business. And you can do it all for free.

Launch your next project